Payment, Delivery, & Return Policy

1. ORDER

All of our products on the site can be ordered as long as it is available, products in high demand may sell out really quickly, please note that items in SHOPPING BAG are not reserved until you have confirmed your order.

2. PAYMENT CHANNEL

All prices on our site are displayed in Indonesian Rupiahs and will be charged in Indonesian Rupiahs. We currently accept direct bank transfer and credit card payment via DOKU or bank transfer and GO-PAY via midtrans.

For international customers, we accept payment via PAYPAL and your order will be converted to US Dollar and you will be charged in US Dollar.

3. PAYMENT PROCESSING

In the event that your payment can not be validated due to some reasons such as incomplete payment process or mistakes on account details, we reserve the right to cancel or not to process your order.

4. ORDER DELIVERY

In the event that your shipping or billing address is mistakenly or incompletely stated on our site during your order process, we have no obligation for any loss of items during delivery process and it is not refundable.

5. OUT OF STOCK

In the event that your order can not be processed in regards to unavailability of stock due to some reasons such as system fails/ error or out of stock, we reserve the right not to process your order and if your payment has been made, we will refund your payment based on the amount of payment that you have made.

6. EXCHANGE

Please note that exchanges for size must be done so within 3 working days from the day customer receive the package. After this duration has expired, we will not accept the exchange of the item. Exchange request won't guarantee that you will get the desired product until the item has arrived at our warehouse. When arrived, if the desired size of the purchased item is still available, we'd gladly exchange the item. If not, exchanges must be made for other item. In case of the other item's value is more than the purchased item, then the customer must pay the price difference. In case of other item's value is less than the purchased item, we will return the price difference with voucher with the value of price difference. If you desire to exchange the exchanged item, it won't be allowed. No cash value can be refunded. Email us at shop@barliasmara.com or whatsapp us at 0816899956 and we'll do our best to make your shopping experience as wonderful as possible.

For defective items: If we sent a defective item, we'd gladly do an exchange with returns costs (normal mail with the maximum of the shipping fee you paid for only the defective item) covered. However, the exchange has to be for the exact same item. If the exact same item is out of stock or unavailable, then an exchange for another item of equal or less value or refund will be allowed. We will send the exchange with the same delivery method for the delivery and service you chose when you place your order for the defective item.

Please do not that exchange is not available for international shipping orders.

To initiate your exchange/return, simply:

Email us shop@barliasmara.com or whatsapp us at 0816899956 with the following details:
- Order Number
- Your Name
- Reasons for the exchange

Note:

(1) We reserve the rights to accept exchange requests on a case-by-case basis. (2) Barli Asmara is not responsible for any lost of postage(s) during the returning of the goods. (3) All returned products must be unworn and unwashed (no exceptions). (4) Exchanges must be made for items of equal or lessor value. (5) Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error on the part of BARLI ASMARA.

7. REFUND

Please note that refunds are only done for defective items and must be done so within 3 working days from the day customer receive the package. After this duration has expired, we will not accept the return of the item. This policy was implemented to protect ourselves from customers who abuse the system. Email us at shop@barliasmara.com or whatsapp us at 0816899956 and we'll do our best to make your shopping experience as wonderful as possible.

If we sent a defective item, we'd gladly do a refund with returns costs (normal mail) covered.

We need to receive the defective item first, then we will process your refund via bank transfer to your bank account.

To initiate your return and reply, simply:

Email us shop@barliasmara.com or whatsapp us at 0816899956 with the following details:
- Order Number
- Your Name
- Reasons for the exchange
- Your Bank Account Details

We will process your refund within 1 x 24 hours after we received the defective product from you via bank transfer.

For international shipping, refund is not available. We will make sure that the item we sent undergo several more steps of quality control before we ship them.